Conflict in public facing roles can quickly become a serious health and safety concern, particularly where workers are exposed to abuse, threats or aggressive behaviour from customers, service users or members of the public. By understanding where conflict is most likely to occur, training employees in de-escalation techniques and creating clear procedures for reporting and […]
As part of August’s Hazard of the Month, Public Facing Roles, we’re highlighting two key areas: Conflict Resolution and Preventing Radicalisation and Extremism. Conflict Resolution Conflict resolution skills are an important tool for all workplaces, helping to maintain and improve relationships and deescalate stressful situations. It is particularly important for those who work in public […]
Daughter of former steel worker highlights dangers related to asbestos following father’s death The daughter of a former steel erector is working to raise awareness of the dangers related to asbestos after her father’s death from asbestos-related lung cancer. Terence Burns, from Widnes, died from mesothelioma, a terminal cancer of the lining of the lungs, […]
Forklift Safety – How to keep pedestrians safe On Monday, we highlighted an extremely informative article from SHPOnline about the challenges facing companies using forklift trucks around pedestrians. Indeed, a recent analysis of RIDDOR reports stated that 3 quarters of forklift truck incidents which involved ‘impact with a third person’ were due to unrelated pedestrians. […]