As part of August’s Hazard of the Month, Public Facing Roles, we’re highlighting two key areas: Conflict Resolution and Preventing Radicalisation and Extremism.
Conflict Resolution
Conflict resolution skills are an important tool for all workplaces, helping to maintain and improve relationships and deescalate stressful situations.
It is particularly important for those who work in public facing roles, as they face a higher personal safety risk resulting from aggressive behaviour from customers, service users and the public.
Across public facing sectors, including the NHS, retail, hospitality and transport, reports of assaults and abuse are on the rise, so understanding how to resolve conflicts where possible before they reach this level is vital.
There are four main types of conflict:
- Intrapersonal – an internal conflict someone has with themselves, which might involve conflicting thoughts, emotions and values.
- Interpersonal – between two people.
- Intragroup – between individuals within a group
- Intergroup – between separate groups
Understanding the type of conflict you’re facing and the potential causes behind it can help you to choose the most effective conflict management style to effectively diffuse a dangerous situation.
Learn more about deescalating high-pressure situations with our Conflict Resolution online training course. Save 10% for throughout August with the code ‘public10’!
Preventing Radicalisation and Extremism
Prevent is a UK Government strategy designed to safeguard vulnerable people who may be at risk of being drawn into terrorism or extremist activity.
It forms part of the Government’s wider counter-terrorism strategy, CONTEST, alongside Prepare, Protect and Pursue.
Prevent works by challenging extremist ideologies and helping to reduce the risk of radicalisation, involvement in terrorism, or support for terrorist-related activity.
The Prevent strategy is intended to:
- Offer support to people who may be vulnerable to radicalisation or at risk of becoming involved in extremist or terrorist activity
- Work with community organisations and social enterprises that support vulnerable individuals
- Collaborate with faith groups and institutions so they can provide guidance and support to people who may be at risk
- Engage with local schools, businesses and partner agencies by providing advice, training and ongoing support
Many of those who work with the general public, such as workers in the education, health and local government sectors, must comply with the Prevent duty under the Counter-Terrorism and Security Act 2015.
However, knowing how to recognise the warning signs of extremism can help everyone identify concerns early, respond appropriately, and seek support from the right services, no matter their job role.
Learn more about understanding and preventing extremism with our Preventing Radicalisation and Extremism online training course. Save 10% for throughout August with the code ‘public10’!
Conflict Resolution and Preventing Radicalisation and Extremism courses are essential tools in preparing public facing workers for resolving conflict and carrying out Prevent duty.
Make sure you don’t miss out on our 10% off deal on these courses, available until the end of August. Simply enter the code ‘public10’ at checkout to save!
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