Case Studies

Scope of Work

Skerritt Electrical Ltd is a Birmingham based electrical engineering and contracting company with 30 years of experience. Working within the commercial, industrial and residential construction industry, specialising in electrical design and build, Skerritt Electrical have seen steady growth. Initially, in 2008, the scope was to provide the services of a competent person with occasional site audits and risk assessments. However, in 2014 the scope was developed further to include the implementation and management of ISO 9001 management system.

Action and Result

Supported by senior management commitment a programme for the provision of training and site audits were set up and implemented at six monthly intervals. This included engaging those working on site to ensure safety was considered from the bottom up and that planning time was adequate so the safest method of work could be identified and implemented. As the culture developed and became proactive, audits were developed to include all aspects of the ISO 9001 management system and undertaken monthly. A gap analysis of the existing processes against the ISO 9001 standard was undertaken. From the GAP analysis, actions were identified that would deliver internal process efficiency and ensure compliance. These actions were then agreed and implemented.

Skerritt Electrical Ltd have developed throughout the company a proactive safety culture with an exemplary health and safety record. This is backed up with a safety training regime that ensures that all employees, from apprentices to senior management have the training and understanding to do a quality job safely. This is reinforced by achieving external certification to ISO 9001 in 2015. The culture within Skerritts now means new objectives are regularly set, with internal KPI’s, including site audit scores among others being communicated throughout the organisation, which drives continuous improvement whilst ensuring preferred supplier status which is key to key to the business.